1. How do you determine the cost of a cleaning?

Our pricing is based on a few factors like the size of your home, number of rooms, level of cleaning needed, and any special requests. We offer free estimates online or in person — we recommend an in-person estimate for a most accurate cost.

2. What type of cleaning products do you use?

We prioritize eco-friendly, non-toxic products, some of them homemade. In some cases, when stronger cleaning is needed, we may use heavier products to get the best results.

3. Can I provide my own cleaning products?

Yes, if you have favorite products you’d like us to use, just let us know!

4. Can I give special instructions for the cleaning?

Of course! You can leave us notes when you book or tell our team if there are any specific areas you’d like us to focus on.

5. What if I need a service that's not listed on your website?

Just reach out to us — many times we can help even if it’s not on the list.

6. Are you comfortable working around pets?

Absolutely! We love pets and are happy to work around them. If you have any special instructions (like keeping a door closed or being extra gentle with a nervous pet), just let us know.

7. Do I need to be home during the cleaning?

Whatever makes you most comfortable! Many clients give us a key or access code, but you’re always welcome to be home while we clean.

8. Can I reschedule a service?

Of course! We just ask for at least 24 hours' notice if you need to make any changes.

9. What happens if something is damaged during cleaning?

We try to be careful when cleaning, but accidents can happen. We are an insured company and If anything gets damaged, we’ll inform you right away and work with you to repair or replace it.

10. What if I notice an area that was missed during cleaning?

We stand by our work with a satisfaction guarantee. If you notice anything we missed, please let us know within 24 hours and we’ll come back to clean it.